Support & Purchases | Foxiz Docs

QuestionsThe questions we are asked most often: the style.css install error, what item support covers, how to reach us, and how to request paid customization.
Getting Help from the Support TeamWhat to check and what to send before you write in, how to open a support ticket from the Foxiz dashboard, what support covers, and how long a reply takes.
Item Support PolicyWhat item support covers and what it does not, which license terms govern your copy of Foxiz, and what the compatibility guarantee actually promises.
Renew Theme SupportHow to see when your support runs out, how to renew a Foxiz subscription, and exactly what stops if you let it lapse.
Need Customization ServicesOur paid customization service at the best price for Foxiz customers, how to request a quote, where to put custom CSS yourself, and what Foxiz can already do before you pay anyone.
Getting a RefundThe 14 day money back guarantee and what it does not cover, what to try before asking for a refund, how to request one, and what to do with the site afterwards.