Renew Theme Support

Keeping your Foxiz license active keeps every premium feature switched on, new theme versions arriving, and our support team a ticket away.

Do you need to renew at all? Your Foxiz dashboard tells you. Look at its top bar:

• Support: Lifetime means a lifetime license. Its support never expires, so there is nothing to renew. You are all set.
• Subscription: followed by a date means a subscription. Read on.

A subscription renews itself once a year at your plan's standard annual price, and Freemius, the store's billing service, emails you before each renewal. As long as it is active, support stays active too. If you used a first year discount code, it covers the first term only, unless the coupon says otherwise.

So most of the time you do not have to do anything. The steps below are for a subscription that has lapsed or that you cancelled.

How to renew the item support

If you hold a Foxiz Next subscription, bought at store.foxiz.io:

1. In WordPress, open the Foxiz dashboard and check the top bar. Beside Subscription: you will see one of these:

   • Active until and a date: the subscription is running.
   • Cancelled, active until and a date: you cancelled it, and it still works until that date.
   • Expired: it has lapsed.

2. Click the black button on the right of that bar. It takes you straight to the checkout for your license.

   • Renew shows when your license has expired.
   • Upgrade, or a label the store sends such as Upgrade Plan, shows when it has not.
   • My Account shows when the store returns no checkout. It opens your account page at the store instead.

   If an expiry notice is showing in wp-admin, its Renew now button works too. It goes to https://foxiz.io/pricing/.

3. Complete the payment, then come back to the dashboard and click the reload button beside the support date. It re-checks your license with the store and looks for a new theme version at the same time. The button rests for a short moment after each check. If it looks greyed out, wait a few seconds and click again.

That's it. Your features and updates are back.

What will happen if I don't renew the item support?

First, the reassuring part: your public site keeps working either way. Nothing on the front end switches off, and nothing is deleted.

What happens next depends on your license.

A lifetime license

Nothing changes, because its support never runs out. Premium features, demo imports and updates follow the license status the store reports, not a support date.

If the top bar ever reads Expired beside Support:, click the reload button next to it to re-check with the store. Still showing? Write to us and we will sort it out.

A subscription

When a subscription lapses, premium features and theme updates pause. Premium features are the ones that need an active licence, such as demo import, which refuses to run on an expired subscription. wp-admin shows "Foxiz subscription expired" to let you know.

Renew any time and everything comes straight back, with no setup to redo.