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Item Support Policy

This article sums up the Foxiz support policy: what item support includes, and what it does not.

Your license and support period​

Foxiz, sold at store.foxiz.io, is licensed under the Foxiz Next License at https://foxiz.io/license/.

  • Support covers the Foxiz theme and the Foxiz Core plugin.
  • It is included for as long as your license is active.
  • With a lifetime license, support never expires, so there is nothing to renew. The dashboard's top bar reads Support: Lifetime.
  • With a subscription, the top bar reads Subscription: with the renewal date. Support runs for as long as the subscription does.

The top of the Foxiz dashboard: Ver: and Registered on the left, Open a Ticket among the links, and Support: Lifetime with the reload button beside Upgrade Plan

What's included in item support​

Help With Theme Installation​

If you still have trouble after following the instructions in this documentation, we will help you and point you in the right direction.

Fix Any Theme Bugs​

Found an obvious bug? Contact our support team. We will reply and fix it as soon as possible.

Answering questions about how to use the item​

If the documentation does not help, contact our support team.

Modifications Covered by Theme Functionality​

Minor tweaks and small changes that need no edits to the theme's source files and no new features.

In practice, that is anything you can reach from:

  • Theme Options
  • an Elementor widget's own controls
  • a Ruby Template
  • the per-post settings box

Once an answer needs a line of PHP or an edited template file, it belongs to the next section.

Theme Compatibility and Item updates​

We keep Foxiz compatible as WordPress releases new versions. That guarantee comes with the theme's requirements:

  • WordPress 6.0 or newer
  • PHP 8.0 or newer
  • Foxiz Core on the matching version

Update the theme first (How Do I Update the Theme), then the plugin (Ensure to Update the Foxiz Core Plugin). If you do it the other way round, the update screen tells you.

What's not included in item support​

Complete Theme Installation From Start to Finish​

New to WordPress? You can order the installation service when you buy the theme. You can also ask for a quote at [email protected] or through the contact form at https://foxiz.io/contact/.

Customization Not Covered by Theme Functionality​

Item support does not include changing or extending the item beyond its original features. See Need Customization Services.

Support for 3rd Party Plugins​

We do not guarantee that Foxiz is fully compatible with every third-party plugin. Making the theme work with a plugin may need customization, which support does not include.

This does not apply to the plugins that come with Foxiz. These are ours to support:

  • Foxiz Core
  • the Essential Plugins the Foxiz dashboard offers to install for you

Support for Additional Scripts or Custom Code Added to the Theme​

We do not support custom code or scripts you add to your site. For development work, hire your own web developer or a professional service.

Complex individual server-side issues​

Problems caused by your web host, your server environment, or software on your own computer are outside standard support. Contact your hosting provider instead.

Foxiz can show you when this is the case. Its System Info page marks any server value below the requirement. A marked value is for your host to change, not us. See Configuring Server Settings.

More details​

Read the full policy at Foxiz Support.

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